Privacy Policy

Effective Date: April 11, 2026

This Privacy Policy describes how The Duct Stories Calgary ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit or use our website located at https://duct-cleaning-calgary.com ("Website"). We are committed to protecting your privacy and handling your information in accordance with applicable privacy laws, including the Personal Information Protection Act (PIPA) of Alberta, the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, and other relevant regulations.

1. Information We Collect

Personal Information:
We may collect personal information that you voluntarily provide to us, including but not limited to your name, email address, phone number, and any other information you choose to provide when you contact us, request a quote, or use our services.
Usage Data:
We automatically collect certain information about your interaction with our Website. This may include your IP address, browser type, device information, access times, pages viewed, and referring website addresses.
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your experience on our Website, analyze usage patterns, and improve our services. For more details, please refer to our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our Website and services
To respond to your inquiries, requests, or customer service needs
To process service bookings, quotes, or payments
To improve our Website, services, and user experience
To send you updates, promotional materials, or other information (with your consent where required by law)
To detect, prevent, and address technical issues or security breaches
To comply with legal obligations and enforce our terms and policies

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party vendors, contractors, or partners who assist us in operating our Website or providing our services, subject to confidentiality agreements.
Legal Requirements: If required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety and that of our users or the public.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, subject to the privacy commitments herein.

4. Data Security

We implement reasonable physical, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request correction of inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to legal and contractual obligations.
Withdrawal of Consent: Where we rely on your consent to process information, you may withdraw your consent at any time.

To exercise your rights, please contact us at [email protected]. We may require you to verify your identity before responding to your request.

6. Cookie Policy

Our Website uses cookies and similar technologies to collect information and improve your browsing experience. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings; however, some features of our Website may not function properly if cookies are disabled. By using our Website, you consent to our use of cookies in accordance with this Privacy Policy.

7. Third-Party Services

We may use third-party service providers, such as analytics or advertising partners (e.g., Google Analytics), to help us analyze Website usage and improve our services. These third parties may collect information about your use of our Website in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services you interact with through our Website.

8. Children's Privacy

Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at [email protected] and we will promptly remove such information. We comply with the requirements of the Children's Online Privacy Protection Act (COPPA) and applicable Canadian laws regarding children's privacy.

9. International Users

Our Website is intended for users located in Canada. If you access our Website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada, where our servers are located and our central database is operated. By using our Website, you consent to the transfer of your information to Canada.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: The Duct Stories Calgary, Calgary, Alberta, Canada

We are committed to responding to your privacy inquiries in a timely and professional manner.